start with current workflow
look at the problems
see how agents can solve them
look at their limitations
# what do we already know
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large language models
chatGPT is not an LLM
gpt3.5 is
claude2 is an llm
evi is not
in llm, you take in text and you get text output
even if i say hello, you still do RAG
How to decide and choose
Oky for just text to sql
can only give input and output
customer service agent. how to escalate to human


